Building Customer Loyalty
Customer loyalty is the key to not only surviving, but actually growing your customer base in a slowed economy. Repeat customers are always the bread and butter of any business, but they are crucial to your business growth during slow times. Building a stronger, more loyal customer base will see your business through this recession, and will position you to take off when the economy improves.
Throughout this downturn we have heard that "mass marketing isn't working for us anymore." It seems people are being more cautious with their spending and seek more information about the businesses and services they use. Therefore, customer referrals are your best way to generate more customers, which is in turn the only way to generate more revenue in a tighter market.
Creating strong customer loyalty is not an accident! Neither is getting customer referrals. There are specific, measurable, and repeatable actions that encourage repeat visits, and referrals. VVC can show you how to create an atmosphere that will keep your customers coming back, and will keep them talking about your service.
Throughout this downturn we have heard that "mass marketing isn't working for us anymore." It seems people are being more cautious with their spending and seek more information about the businesses and services they use. Therefore, customer referrals are your best way to generate more customers, which is in turn the only way to generate more revenue in a tighter market.
Creating strong customer loyalty is not an accident! Neither is getting customer referrals. There are specific, measurable, and repeatable actions that encourage repeat visits, and referrals. VVC can show you how to create an atmosphere that will keep your customers coming back, and will keep them talking about your service.