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Case Study II - Unable to Move Forward

    We had a client who was forward thinking, but kept getting called back to solve persistent customer problems. In this case we reviewed the installation and customer support processes and decided to re-engineer certain aspects of them.  These changes allowed the owner to spend more time “looking ahead” while his organization solved the day-to-day issues as they were expected to.

    Then we helped the business owner define the new direction he wanted to take with his business and what was prohibiting his progress.  This led to the creation of a five-year business plan which was used to substantiate mezzanine (or second tier) funding that allowed the company to restructure itself for the new direction.  The lending bank commented that this was the best business plan they had ever seen and easily approved the loan.

    As part of this engagement, I was asked repeatedly, by the owner, to take over direct day-to-day operational management of the company for him.  Unfortunately, this account was a 3-4 hour drive from my home and I was in no position to do so: otherwise, it would have been an interesting and challenging proposition.


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        Sales & General Information: Dyan Jones
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    Telephone: (785) 289-9121
    Postal Address: 6101 Imperata St. NE, Unit 2725
                                Albuquerque, NM, 87111
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